Last updated: January 2026
Overview
NavyCourses operates as a discovery and quality-controlled platform connecting users with independent educators, publishers, and content providers in the Merchant Navy ecosystem.
We do not directly sell or deliver courses, study material, or merchandise listed on the platform.
All products and services are offered by independent sellers, each responsible for fulfillment, delivery, and post-sale support.
Role of NavyCourses
NavyCourses:
- Curates and verifies sellers before onboarding
- Reviews listings and products for basic quality and relevance
- Facilitates discovery and secure transactions (where applicable)
However, the seller remains responsible for:
- After-sale support
- Product delivery
- Course access
- Refunds, replacements, and cancellations
Seller-Specific Refund Policies
Each seller on NavyCourses may have their own:
- Refund policy
- Cancellation terms
- Replacement or return conditions
Before making a purchase, users are encouraged to:
- Review the seller’s refund and return policy listed on the product page
- Contact the seller directly for clarification if needed
Bookings, Events & Training Services
For bookings related to training courses, STCW programs, seminars, webinars, counselling sessions, or other time-bound services, refund and cancellation terms are defined by the respective provider and displayed on the listing page.
Unless explicitly stated otherwise, bookings are non-refundable once confirmed.
Digital Products (Recorded Courses, PDFs, Downloads)
Unless explicitly stated otherwise by the seller:
- Digital products are non-refundable once accessed or downloaded
- Refunds may be considered only at the seller’s discretion in cases of:
- Technical access issues not resolved by the seller
- Incorrect or incomplete delivery
Final decisions regarding refunds for digital products rest with the seller.
Physical Products (Books, Merchandise)
Refunds or replacements for physical products depend on the seller’s policy and may be considered in cases such as:
- Damaged items on delivery
- Incorrect product received
- Manufacturing defects
Return shipping, timelines, and conditions are defined by the seller.
Courses, Coaching & Services
For courses, coaching programs, or training services:
- Refund and cancellation policies vary by provider
- Some services may be non-refundable once a batch has started or a session is booked
- Users should review the provider’s terms before enrolling or confirming participation
Payment Disputes & Support
If a user experiences an issue with a purchase:
- Contact the seller directly using the details provided on the platform
- If the issue remains unresolved, contact NavyCourses support with:
- Order details
- Seller name
- Description of the issue
NavyCourses may:
- Review the issue for policy compliance
- Assist in communication between user and seller
- Take action against sellers who repeatedly violate platform standards
Where payments are processed through NavyCourses, the platform may temporarily hold payouts to sellers in order to review disputes, verify claims, or comply with legal or payment gateway requirements.
NavyCourses reserves the right to determine the appropriate resolution for disputes handled through the platform, including approving or declining refund requests.
Users are encouraged to follow NavyCourses dispute resolution process before initiating chargebacks or payment reversals through banks or payment gateways.
Chargebacks raised without prior dispute escalation on the platform may result in account suspension or restricted access.
Quality Control & Seller Accountability
While NavyCourses does not process refunds directly, we take quality seriously.
Sellers who:
- Misrepresent products
- Fail to deliver as described
- Repeatedly ignore refund obligations
may face:
- Listing removal
- Seller suspension
- Permanent removal from the platform
Changes to This Policy
This Refund & Return Policy may be updated from time to time. Any changes will be reflected on this page with an updated date.
Contact Us
For questions or concerns related to refunds or returns, contact:
📧 Email: info@navycourses.com
🌐 Website: https://navycourses.com
NavyCourses exists to improve trust and transparency in the Merchant Navy ecosystem.
While sellers manage transactions, we remain committed to maintaining quality and fairness across the platform.